Email notifications
Get an email for every new submission, choose who receives it, and customize the subject and sender name.
Every form emails you when a new submission arrives. It is on by default for new forms. Configure it in the form's Settings, Email section.
What the email contains
- The subject, which is
New submission: {{form.name}}unless you change it. - Every answer, labeled with the field's Label from the form builder.
- A View in nisuform link that opens the submission in your inbox.
- The time it was received.
When the submission includes an email address, the notification's Reply-To is set to it. Press reply in your email app to answer the person who filled in the form. Nisuform uses the form's first Email field, or the first answer that looks like an email address when the form has no email field.
Uploaded files are not attached. Open the submission to download them.
Who receives it
By default, notifications go to the account email of the team's owner. On Pro, enter any address in Send to, such as a shared inbox like team@example.com. Leave it empty to go back to the owner's email.
To reach several people, use a group address or forward from your email app, or connect Slack, Discord or Telegram so the whole team sees each submission.
Sender name
Notifications come from Nisuform's sending address with the sender name nisuform. On Pro, change Sender name to something like Acme Website so notifications are easy to spot and filter. The sending address itself doesn't change.
Subject
Change Subject on any plan. Two kinds of placeholders are filled in for each submission:
| Placeholder | Becomes |
|---|---|
{{form.name}} | The form's name. |
{{field.email}} | The answer to the field named email. Use any field name. |
The dashboard shows the available placeholders as chips under the Subject box. Select one to insert it. For example:
{{form.name}}: {{field.name}} ({{field.email}})A placeholder for a field that wasn't answered is left as it is. Line breaks are removed and the subject is cut at 250 characters.
When notifications are sent
| Submission | Email notification |
|---|---|
| Accepted submission | Sent |
| Test submission from the dashboard | Sent |
| Spam folder | Not sent |
| Dropped as a bot, blocked, rejected or over the monthly limit | Not sent |
Moving a submission out of the spam folder doesn't send a notification.
Emails usually arrive within seconds. If sending fails for a temporary reason, Nisuform keeps retrying for about two hours.
Turn notifications off
Turn off Email me new submissions to stop emails for one form. Submissions are still stored, and integrations still run.
Emails about your account
Nisuform also sends two summaries to team owners:
- Weekly digest: every Monday at 09:00 UTC, the number of submissions your forms received in the past week. It is only sent when there were submissions.
- Missed leads: on the first of each month, Free teams that hit their monthly limit get the number of submissions their forms turned away.
Not getting emails?
- Check your spam or junk folder, and add Nisuform's sending address to your contacts.
- Check that Email me new submissions is on and Send to is the address you expect.
- Check the form's Spam folder in the inbox. Spam doesn't send notifications.
- Send a test from the Setup tab. If the test arrives, the problem is with the submissions from your site. See Troubleshooting.