Support ticket form template
A free support and bug report form with topic, priority, page link and description. Copy the HTML, CSS and JS, or use it in React, Next.js, Vue, Svelte or Astro.
Free to use. Updated
Live preview
Try it. The preview checks the fields like the real form, but nothing is sent.
Copy the support ticket form code
Pick your stack. Styled code matches the preview, with the fields, text, theme and color you set above. Unstyled code has the same fields as bare markup that picks up your own CSS, like Tailwind.
support-ticket-form.html
<form id="nf-support-ticket-form" class="nf-form" action="https://api.nisuform.com/s/YOUR_FORM_KEY" method="POST">
<style>
#nf-support-ticket-form {
--nf-accent: #e60058;
--nf-on-accent: #ffffff;
--nf-text: #171717;
--nf-muted: #525252;
--nf-field: #f5f5f5;
--nf-field-text: #171717;
--nf-placeholder: #6b6b6b;
--nf-control: #8a8a8a;
--nf-error: #b91c1c;
color-scheme: light;
box-sizing: border-box;
width: 100%;
max-width: 480px;
margin: 0;
padding: 28px;
border: 1px solid rgba(0, 0, 0, 0.08);
border-radius: 16px;
background: linear-gradient(180deg, #ffffff, #ffffff);
box-shadow: 0 16px 40px -16px rgba(0, 0, 0, 0.12);
color: var(--nf-text);
font: inherit;
font-size: 16px;
line-height: 1.5;
text-align: left;
}
#nf-support-ticket-form *, #nf-support-ticket-form *::before, #nf-support-ticket-form *::after { box-sizing: border-box; }
#nf-support-ticket-form [hidden] { display: none !important; }
#nf-support-ticket-form .nf-title { margin: 0; font-size: 1.25em; font-weight: 650; line-height: 1.25; letter-spacing: -0.01em; color: var(--nf-text); }
#nf-support-ticket-form .nf-desc { margin: 6px 0 0; font-size: 0.9375em; color: var(--nf-muted); }
#nf-support-ticket-form .nf-fields { display: grid; gap: 18px; margin-top: 22px; }
#nf-support-ticket-form .nf-head + .nf-fields { margin-top: 22px; }
#nf-support-ticket-form > .nf-fields:first-child { margin-top: 0; }
#nf-support-ticket-form .nf-field { margin: 0; padding: 0; border: 0; min-width: 0; }
#nf-support-ticket-form .nf-label { display: block; margin: 0 0 6px; padding: 0; font-size: 0.875em; font-weight: 600; color: var(--nf-text); }
#nf-support-ticket-form .nf-req { color: var(--nf-muted); font-weight: 400; }
#nf-support-ticket-form .nf-help { margin: 6px 0 0; font-size: 0.8125em; color: var(--nf-muted); }
#nf-support-ticket-form .nf-input { display: block; width: 100%; margin: 0; padding: 10px 12px; border: 1px solid transparent; border-radius: 10px; background: var(--nf-field); color: var(--nf-field-text); font: inherit; font-size: 1em; line-height: 1.4; outline: 2px solid transparent; outline-offset: 1px; transition: border-color 150ms, box-shadow 150ms; }
#nf-support-ticket-form input.nf-input, #nf-support-ticket-form select.nf-input { height: 2.75em; padding-top: 0; padding-bottom: 0; }
#nf-support-ticket-form textarea.nf-input { min-height: 112px; padding-top: 10px; padding-bottom: 10px; resize: vertical; }
#nf-support-ticket-form .nf-input::placeholder { color: var(--nf-placeholder); opacity: 1; }
#nf-support-ticket-form .nf-input:hover { border-color: color-mix(in srgb, var(--nf-text) 14%, transparent); }
#nf-support-ticket-form .nf-input:focus { border-color: var(--nf-accent); box-shadow: 0 0 0 3px color-mix(in srgb, var(--nf-accent) 24%, transparent); }
#nf-support-ticket-form .nf-input:user-invalid { border-color: var(--nf-error); }
#nf-support-ticket-form .nf-input:user-invalid:focus { box-shadow: 0 0 0 3px color-mix(in srgb, var(--nf-error) 24%, transparent); }
#nf-support-ticket-form .nf-input:-webkit-autofill { -webkit-text-fill-color: var(--nf-field-text); caret-color: var(--nf-field-text); box-shadow: inset 0 0 0 100px var(--nf-field); }
#nf-support-ticket-form .nf-input:-webkit-autofill:focus { box-shadow: inset 0 0 0 100px var(--nf-field), 0 0 0 3px color-mix(in srgb, var(--nf-accent) 24%, transparent); }
#nf-support-ticket-form input[type="number"].nf-input { -moz-appearance: textfield; appearance: textfield; }
#nf-support-ticket-form input[type="number"].nf-input::-webkit-inner-spin-button { -webkit-appearance: none; margin: 0; }
#nf-support-ticket-form input[type="number"].nf-input::-webkit-outer-spin-button { -webkit-appearance: none; margin: 0; }
#nf-support-ticket-form input[type="date"].nf-input { min-width: 0; text-align: left; }
#nf-support-ticket-form input[type="date"].nf-input::-webkit-date-and-time-value { text-align: left; }
#nf-support-ticket-form input[type="date"].nf-input.nf-empty:not(:focus) { color: var(--nf-placeholder); }
#nf-support-ticket-form input[type="date"].nf-input::-webkit-calendar-picker-indicator { margin: 0; padding: 4px; border-radius: 6px; opacity: 0.55; cursor: pointer; transition: opacity 150ms; }
#nf-support-ticket-form input[type="date"].nf-input::-webkit-calendar-picker-indicator:hover { opacity: 1; }
#nf-support-ticket-form select.nf-input { -webkit-appearance: none; appearance: none; padding-right: 40px; background-image: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%23525252%22%20stroke-width%3D%222%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%3E%3Cpath%20d%3D%22M6%209l6%206l6%20-6%22%2F%3E%3C%2Fsvg%3E"); background-repeat: no-repeat; background-position: right 12px center; background-size: 16px 16px; cursor: pointer; }
#nf-support-ticket-form select.nf-input:has(option[value=""]:checked) { color: var(--nf-placeholder); }
#nf-support-ticket-form select.nf-input option { color: var(--nf-field-text); }
#nf-support-ticket-form .nf-options { display: grid; gap: 8px; }
#nf-support-ticket-form .nf-option { display: flex; align-items: center; gap: 10px; min-height: 2.75em; margin: 0; padding: 10px 12px; border: 1px solid color-mix(in srgb, var(--nf-text) 14%, transparent); border-radius: 10px; background: transparent; color: var(--nf-text); font-size: 0.9375em; line-height: 1.4; cursor: pointer; transition: border-color 150ms, background-color 150ms; }
#nf-support-ticket-form .nf-option:hover { border-color: color-mix(in srgb, var(--nf-text) 28%, transparent); }
#nf-support-ticket-form .nf-option:has(input:checked) { border-color: var(--nf-accent); background: color-mix(in srgb, var(--nf-accent) 8%, transparent); }
#nf-support-ticket-form .nf-option span { min-width: 0; overflow-wrap: anywhere; }
#nf-support-ticket-form .nf-option input { -webkit-appearance: none; appearance: none; flex: none; width: 18px; height: 18px; margin: 0; border: 1.5px solid var(--nf-control); border-radius: 50%; background: transparent; outline: 2px solid transparent; cursor: pointer; transition: border-color 150ms, box-shadow 150ms; }
#nf-support-ticket-form .nf-option input:checked { border-color: var(--nf-accent); background: radial-gradient(circle, var(--nf-on-accent) 0 3px, var(--nf-accent) 3.5px); }
#nf-support-ticket-form .nf-option input:focus-visible { box-shadow: 0 0 0 3px color-mix(in srgb, var(--nf-accent) 24%, transparent); }
#nf-support-ticket-form .nf-check { display: flex; align-items: flex-start; gap: 10px; margin: 0; font-size: 0.9375em; line-height: 1.5; color: var(--nf-text); cursor: pointer; }
#nf-support-ticket-form .nf-check input { -webkit-appearance: none; appearance: none; flex: none; width: 20px; height: 20px; margin: 1px 0 0; border: 1.5px solid var(--nf-control); border-radius: 6px; background: var(--nf-field) center / 14px 14px no-repeat; outline: 2px solid transparent; cursor: pointer; transition: background-color 150ms, border-color 150ms, box-shadow 150ms; }
#nf-support-ticket-form .nf-check input:checked { border-color: var(--nf-accent); background-color: var(--nf-accent); background-image: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%23ffffff%22%20stroke-width%3D%223.5%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%3E%3Cpath%20d%3D%22M5%2012l5%205l10%20-10%22%2F%3E%3C%2Fsvg%3E"); }
#nf-support-ticket-form .nf-check input:focus-visible { box-shadow: 0 0 0 3px color-mix(in srgb, var(--nf-accent) 24%, transparent); }
#nf-support-ticket-form .nf-check input:user-invalid { border-color: var(--nf-error); }
#nf-support-ticket-form .nf-rating { display: flex; flex-wrap: wrap; margin: 0 0 0 -4px; }
#nf-support-ticket-form .nf-rating label { display: inline-flex; padding: 4px; border-radius: 8px; color: var(--nf-control); color: color-mix(in srgb, var(--nf-control) 45%, transparent); cursor: pointer; transition: color 150ms; }
#nf-support-ticket-form .nf-rating svg { width: 30px; height: 30px; fill: currentColor; stroke: currentColor; stroke-width: 1.5; stroke-linejoin: round; transition: transform 150ms; }
#nf-support-ticket-form .nf-rating input:checked + label, #nf-support-ticket-form .nf-rating label:has(~ input:checked) { color: var(--nf-accent); }
#nf-support-ticket-form .nf-rating:hover input + label { color: var(--nf-control); color: color-mix(in srgb, var(--nf-control) 45%, transparent); }
#nf-support-ticket-form .nf-rating:hover label:hover, #nf-support-ticket-form .nf-rating:hover label:has(~ label:hover) { color: var(--nf-accent); }
#nf-support-ticket-form .nf-rating label:active svg { transform: scale(0.88); }
#nf-support-ticket-form .nf-rating input:focus-visible + label { outline: 2px solid var(--nf-accent); outline-offset: 0; }
#nf-support-ticket-form .nf-file { position: relative; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 4px; min-height: 112px; padding: 16px; border: 1.5px dashed var(--nf-control); border-color: color-mix(in srgb, var(--nf-control) 55%, transparent); border-radius: 10px; background: var(--nf-field); color: var(--nf-muted); text-align: center; transition: border-color 150ms, background-color 150ms, box-shadow 150ms; }
#nf-support-ticket-form .nf-file-input { position: absolute; top: 0; left: 0; width: 100%; height: 100%; margin: 0; opacity: 0; cursor: pointer; }
#nf-support-ticket-form .nf-file svg { width: 22px; height: 22px; margin-bottom: 4px; }
#nf-support-ticket-form .nf-file-text { margin: 0; max-width: 100%; font-size: 0.875em; overflow-wrap: anywhere; }
#nf-support-ticket-form .nf-file-cta { font-weight: 600; color: var(--nf-text); }
#nf-support-ticket-form .nf-file-types { margin: 0; font-size: 0.75em; color: var(--nf-placeholder); }
#nf-support-ticket-form .nf-file:hover { border-color: var(--nf-control); }
#nf-support-ticket-form .nf-file:focus-within { border-color: var(--nf-accent); box-shadow: 0 0 0 3px color-mix(in srgb, var(--nf-accent) 24%, transparent); }
#nf-support-ticket-form .nf-file.nf-file-over { border-color: var(--nf-accent); background: color-mix(in srgb, var(--nf-accent) 8%, var(--nf-field)); }
#nf-support-ticket-form .nf-file.nf-file-chosen { border-style: solid; border-color: var(--nf-accent); }
#nf-support-ticket-form .nf-file.nf-file-chosen .nf-file-text { font-weight: 600; color: var(--nf-text); }
#nf-support-ticket-form .nf-file:has(.nf-file-input:user-invalid) { border-color: var(--nf-error); }
#nf-support-ticket-form .nf-sr { position: absolute; width: 1px; height: 1px; margin: -1px; padding: 0; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }
#nf-support-ticket-form .nf-hp { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }
#nf-support-ticket-form .nf-captcha { margin-top: 18px; }
#nf-support-ticket-form .nf-submit { display: inline-flex; align-items: center; justify-content: center; width: 100%; min-height: 44px; margin: 22px 0 0; padding: 10px 18px; border: 0; border-radius: 10px; background: var(--nf-accent); color: var(--nf-on-accent); font: inherit; font-size: 1em; font-weight: 600; cursor: pointer; transition: filter 150ms, transform 150ms; }
#nf-support-ticket-form .nf-submit:hover { filter: brightness(0.94); }
#nf-support-ticket-form .nf-submit:active { transform: scale(0.98); }
#nf-support-ticket-form .nf-submit:focus-visible { outline: 2px solid var(--nf-accent); outline-offset: 3px; }
#nf-support-ticket-form .nf-submit:disabled { opacity: 0.6; cursor: default; }
#nf-support-ticket-form .nf-error { margin: 14px 0 0; padding: 10px 12px; border-radius: 10px; background: color-mix(in srgb, var(--nf-error) 10%, transparent); font-size: 0.875em; color: var(--nf-error); }
#nf-support-ticket-form.nf-sent { display: flex; flex-direction: column; justify-content: center; min-height: min(var(--nf-height, 0px), 440px); }
#nf-support-ticket-form .nf-success { display: flex; flex-direction: column; align-items: center; padding: 20px 0; text-align: center; outline: none; }
#nf-support-ticket-form .nf-success-icon { display: flex; flex: none; align-items: center; justify-content: center; width: 56px; height: 56px; margin: 0 0 20px; border-radius: 50%; background: var(--nf-accent); color: var(--nf-on-accent); box-shadow: 0 0 0 8px color-mix(in srgb, var(--nf-accent) 12%, transparent); }
#nf-support-ticket-form .nf-success-icon svg { display: block; width: 28px; height: 28px; margin: 0; stroke-dasharray: 1; }
#nf-support-ticket-form .nf-success-title { margin: 0; max-width: 24em; font-size: 1.125em; font-weight: 650; line-height: 1.35; letter-spacing: -0.01em; color: var(--nf-text); text-wrap: balance; overflow-wrap: anywhere; }
#nf-support-ticket-form .nf-success-text { margin: 0; max-width: 30em; font-size: 0.9375em; line-height: 1.5; color: var(--nf-text); text-wrap: pretty; overflow-wrap: anywhere; }
#nf-support-ticket-form .nf-success-title + .nf-success-text { margin-top: 6px; color: var(--nf-muted); }
#nf-support-ticket-form.nf-sent .nf-success { animation: nf-success-in 400ms cubic-bezier(0.16, 1, 0.3, 1) both; }
#nf-support-ticket-form.nf-sent .nf-success-icon { animation: nf-success-pop 500ms cubic-bezier(0.34, 1.56, 0.64, 1) both; }
#nf-support-ticket-form.nf-sent .nf-success-icon path { animation: nf-success-draw 360ms 160ms cubic-bezier(0.65, 0, 0.35, 1) both; }
@keyframes nf-success-in { from { opacity: 0; transform: translateY(6px); } }
@keyframes nf-success-pop { from { transform: scale(0.6); } }
@keyframes nf-success-draw { from { stroke-dashoffset: 1; } }
@media (prefers-reduced-motion: reduce) { #nf-support-ticket-form * { transition: none !important; animation: none !important; } }
</style>
<div class="nf-head">
<h2 class="nf-title">Contact support</h2>
<p class="nf-desc">Tell us what’s going on and we’ll get back to you.</p>
</div>
<div class="nf-fields">
<div class="nf-field">
<label class="nf-label" for="nf-support-ticket-form-name">Name<span class="nf-req" aria-hidden="true"> *</span></label>
<input class="nf-input" id="nf-support-ticket-form-name" name="name" type="text" autocomplete="name" placeholder="Jane Smith" required>
</div>
<div class="nf-field">
<label class="nf-label" for="nf-support-ticket-form-email">Email<span class="nf-req" aria-hidden="true"> *</span></label>
<input class="nf-input" id="nf-support-ticket-form-email" name="email" type="email" autocomplete="email" placeholder="jane@example.com" required>
</div>
<div class="nf-field">
<label class="nf-label" for="nf-support-ticket-form-topic">What do you need help with?<span class="nf-req" aria-hidden="true"> *</span></label>
<select class="nf-input" id="nf-support-ticket-form-topic" name="topic" required>
<option value="">Choose a topic</option>
<option value="Bug report">Bug report</option>
<option value="Billing">Billing</option>
<option value="Account access">Account access</option>
<option value="Feature request">Feature request</option>
<option value="Something else">Something else</option>
</select>
</div>
<fieldset class="nf-field nf-group">
<legend class="nf-label">How urgent is it?<span class="nf-req" aria-hidden="true"> *</span></legend>
<div class="nf-options">
<label class="nf-option"><input type="radio" name="priority" value="Low" required><span>Low</span></label>
<label class="nf-option"><input type="radio" name="priority" value="Normal"><span>Normal</span></label>
<label class="nf-option"><input type="radio" name="priority" value="Urgent"><span>Urgent</span></label>
</div>
</fieldset>
<div class="nf-field">
<label class="nf-label" for="nf-support-ticket-form-page">Page with the problem</label>
<input class="nf-input" id="nf-support-ticket-form-page" name="page" type="url" autocomplete="url" placeholder="https://">
</div>
<div class="nf-field">
<label class="nf-label" for="nf-support-ticket-form-description">Describe the problem<span class="nf-req" aria-hidden="true"> *</span></label>
<textarea class="nf-input" id="nf-support-ticket-form-description" name="description" rows="4" placeholder="What happened, and what did you expect?" required></textarea>
</div>
</div>
<div class="nf-hp" aria-hidden="true"><input type="text" name="_gotcha" tabindex="-1" autocomplete="off"></div>
<button class="nf-submit" type="submit">Send request</button>
<p class="nf-error" role="alert" hidden></p>
<div class="nf-success" role="status" tabindex="-1" hidden>
<span class="nf-success-icon" aria-hidden="true"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" focusable="false"><path d="M5 12l5 5l10 -10" pathLength="1"/></svg></span>
<p class="nf-success-title">Thanks!</p>
<p class="nf-success-text">Your request is in and we’ll reply soon.</p>
</div>
</form>
<script>
(function () {
var form = document.getElementById("nf-support-ticket-form")
if (!form || !window.fetch) return
var started = Date.now()
var button = form.querySelector('.nf-submit')
var error = form.querySelector('.nf-error')
var success = form.querySelector('.nf-success')
form.addEventListener('submit', function (event) {
event.preventDefault()
var data = new FormData(form)
data.set('_elapsed', String(Date.now() - started))
var label = button.textContent
button.disabled = true
button.textContent = 'Sending...'
error.hidden = true
fetch(form.action, {
method: 'POST',
headers: { Accept: 'application/json' },
body: new URLSearchParams(data),
})
.then(function (response) {
return response.json().catch(function () { return {} }).then(function (body) {
if (!response.ok || !body.ok) throw new Error(body.message || 'Something went wrong. Please try again.')
})
})
.then(function () {
var redirect = form.getAttribute('data-redirect')
if (redirect) {
window.location.href = redirect
return
}
form.style.setProperty('--nf-height', form.offsetHeight + 'px')
Array.prototype.forEach.call(form.children, function (child) {
if (child !== success && child.tagName !== 'STYLE') child.hidden = true
})
form.classList.add('nf-sent')
success.hidden = false
success.focus()
})
.catch(function (reason) {
error.textContent = reason && reason.message ? reason.message : 'Something went wrong. Please try again.'
error.hidden = false
})
.finally(function () {
button.disabled = false
button.textContent = label
if (window.turnstile) window.turnstile.reset()
})
})
})()
</script>
Includes the CSS and a small script that sends the form without a page reload and shows the success message. HTML guide
Pasted into the code for you.
What's in this support ticket form
This form asks for the topic, the priority, the page with the problem and a description. It works as a help desk contact form or as a bug report form for an app.
| Field | Name | Type | Required |
|---|---|---|---|
| Name | name | Short text | Yes |
email | Yes | ||
| What do you need help with? | topic | DropdownBug report, Billing, Account access, Feature request, Something else | Yes |
| How urgent is it? | priority | Multiple choiceLow, Normal, Urgent | Yes |
| Page with the problem | page | Website | No |
| Describe the problem | description | Long text | Yes |
The name is what each answer is saved under in your inbox and CSV export. To add, remove or rename fields, use the field editor above and copy the code again. Fields you add to the code by hand later are saved too, because Nisuform keeps every named input.
Add it to your site
Create a free form
Sign up for Nisuform and create a form with Endpoint only. Copy the endpoint from its Setup tab. The last part is your form key.
Paste the code
Copy the code for your stack and paste it where the form should appear. Replace
YOUR_FORM_KEYwith your key, or type the key under the code and copy it again.Send a test
Submit the form once. It appears in your inbox, and you get an email within seconds.
When to use it
- A help or support page for a SaaS product
- Bug reports from beta testers
- IT and internal help desk requests
- Feature requests from customers
Customize it
Open a field in the editor above to change its label, type, placeholder, options or help text, make it required, or move it up and down. The Text tab edits the title, description, button label and the message people see after they send the form.
Pick a theme and an accent color in the preview and the styled code updates to match. The colors live in CSS variables at the top of the style block, so you can also change --nf-accent by hand later. The button, focus rings and selected options follow it.
Route urgent tickets
On Pro, send every ticket to a Slack, Discord or Telegram channel, and use a webhook to open issues in your help desk or bug tracker.
Fill in the page for them
Nisuform already records the page each submission was sent from, so you can drop the page field and add the app version in a hidden field instead.
Accept screenshots
On Pro, add a file input so people can attach screenshots and PDFs, up to 5 files per ticket.
Spam protection is built in
Every version includes a hidden _gotcha field. People never see it, bots fill it in, and Nisuform drops those submissions without telling them. The JavaScript versions also send _elapsed, how long the form was open, so a form sent faster than a person could type is dropped too. Rate limits, link checks and duplicate checks run on every submission, and you can turn on Cloudflare Turnstile or Google reCAPTCHA on forms that get a lot of spam. Read more about spam filtering.
Works with any stack
The HTML version works anywhere you can paste HTML, including WordPress, Webflow, Framer, Squarespace and static sites. The React version is a component you import, and the Next.js version is the same component marked as a client component, so it works in the App Router and the Pages Router. The Vue version is a single-file component that also works in Nuxt, the Svelte version works in Svelte 5 and SvelteKit, and the unstyled Astro version ships no client-side JavaScript at all.
Frequently asked questions
Can I use this as a bug report form?
Yes. Keep "Bug report" as a topic, or rename the fields to steps to reproduce, expected result and actual result. Every named field is saved.
Can tickets go to Jira, Linear or GitHub Issues?
On Pro, use a webhook, Zapier or Make to create an issue from each submission. Webhooks are signed, so your endpoint can check that they came from Nisuform.
Can the person get an automatic reply?
On Pro, turn on auto-replies to send a confirmation with their own answers, so they know the request arrived.